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ABOUT THE ROLE

Purpose

The Director, Operations Management at Sysco provides strategic and tactical leadership for a significant operational area, such as a large distribution center, a multi-unit region within a market, or a key operational function (e.g., transportation, warehousing) across multiple locations. This role is responsible for driving operational excellence, implementing strategic initiatives, managing performance metrics, ensuring regulatory compliance, and developing high-performing teams. The Director collaborates extensively with senior leadership and cross-functional teams to achieve business objectives and contribute to Sysco's overall success. This position typically reports to a Regional President or a similar senior executive.

Responsibilities

• Performance Management and Continuous Improvement: Establish key performance indicators (KPIs) and metrics to monitor operational performance. Analyze data, identify trends and opportunities for improvement, and implement corrective actions and continuous improvement initiatives (e.g., Lean, Six Sigma).
• Operational Budgeting and Financial Management: Develop and manage operational budgets, ensuring cost control and efficient resource allocation. Monitor financial performance and identify opportunities for cost savings and revenue enhancement.
• Resource Management and Optimization: Manage and optimize resources, including personnel, equipment, technology, and facilities. Ensure efficient resource allocation to maximize productivity and minimize costs.
• Team Leadership and Talent Development: Lead, manage, coach, and develop a team of managers, supervisors, and/or front-line employees. Provide performance feedback, conduct performance reviews, implement training and development programs, and build a strong talent pipeline.
• Safety and Regulatory Compliance: Ensure compliance with all safety regulations, company policies, and applicable federal, state, and local laws related to workplace safety, food safety (e.g., FSMA), transportation (e.g., DOT), and environmental protection. Promote a strong safety culture and implement safety programs to minimize risk.
• Cross-Functional Collaboration and Communication: Collaborate effectively with other departments (e.g., sales, marketing, purchasing, transportation, IT, HR) to coordinate activities, resolve issues, and achieve shared business objectives. Communicate effectively with all levels of the organization, including employees, peers, and senior management.
• Technology and Systems Implementation and Optimization: Lead the implementation, integration, and optimization of new technologies and systems to enhance operational efficiency, improve data visibility, and support business growth.
• Project Management and Strategic Initiatives: Lead and manage complex operational projects and strategic initiatives, ensuring timely completion, adherence to budget, and achievement of project objectives.

Skills

• Deep understanding of operational principles, processes, and best practices within the relevant industry.
• Strong analytical, problem-solving, and strategic thinking skills.
• Proficiency in data analysis and reporting tools, with the ability to use data to drive informed decisions.
• Expert knowledge of process improvement methodologies (e.g., Lean, Six Sigma).
• Thorough understanding of relevant regulations and compliance requirements (e.g., OSHA, DOT, FSMA).
• Proficiency in relevant software and systems (e.g., WMS, ERP, TMS).
• Strong project management skills, with the ability to manage complex projects and initiatives.
• Proficiency in using advanced technology and data analytics to drive operational improvements in specialized operations.

Certifications

Education

Bachelor's degree in related discipline.

Experience

11+ years of experience, of which at least 7 leading a team

Physical Demands

Reasonable accommodations will be taken where necessary

Travel Requirements

0-25%

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