Account Manager
Mississauga, Ontario
Sysco Victoria, Sysco Vancouver, Sysco Calgary, Sysco Edmonton, Sysco Kelowna
APPLY NOWCOMPANY OVERVIEW
Sysco is the global leader in foodservice distribution. With over 71,000 colleagues and a fleet of over 13,000 vehicles, Sysco operates approximately 333 distribution facilities worldwide and serves more than 700,000 customer locations. We offer our colleagues the opportunity to grow personally and professionally, to contribute to the success of a dynamic organization, and to serve others in a manner that exceeds their expectations. We’re looking for talented, hard-working individuals to join our team. Come grow with us and let us show you why Sysco is at the heart of food and service.
ABOUT THE ROLE
Role Responsibilities
· Manages assigned customers/concepts and handles last mile activities to ensure customer receives product timely and accurately.
· Monitors proprietary stock keeping units (SKUs) and promotional items ensuring adequate inventory and
minimum movement requirements. Works with customers to clear slow moving or dead inventory
· Works with Merchandising department to communicate upcoming promotional inventory, new listings, increased/decreased inventory pulls and plans for slow moving/ dead inventory.
· Communicates with customers to advise of bid changes and pricing inaccuracies.
· Works in collaboration with the Transportation department to determine the best options for delivery windows, prospective night drop locations and communicating customer concerns.
· Identifies operational inefficiencies by balancing work week, limiting same day/off day deliveries, assessing back orders, reducing deliveries, and increasing order size.
· Liaises with Connect and communicates with customer regarding items such as prod credit, special orders, etc.
· Utilizes Customer Relationship Management (CRM) tool for account management which includes managing tasks, communicating across selling team, ensure customer data is accurate.
· Skillfully navigates challenging conversations with internal and external stakeholders. Responsible for appropriate escalation as needed.
· Utilizes CRM tool (Sysco 360) as communication and measurement tool.
· Complies with Sysco’s Food Safety Policy and procedures to ensure food safety, quality and legality requirements are met.
· Is willing to work safely with minimal environmental impact and understands the importance of reporting all hazards, incidents, and environmental spills immediately to their supervisor.
· Understands that they play an integral role in their own safety and that of their colleagues and is willing to speak out when hazards are present.
· Perform other duties as assigned.
Qualifications/Skills/Job Requirements
· Minimum 1 year of experience in related industry/field, food service experience is an asset.
· Post-secondary education in business, hotel/restaurant or marketing/sales preferred, combination of experience and education considered.
· Ability to build customer loyalty by developing productive customer relationships.
· A client service and sales focus; confidentiality, integrity, and respect in all interactions.
· Must possess excellent computer skills and have intermediate proficiency in Microsoft Office including Word,
Excel, PowerPoint and Outlook.
· Excellent communication skills using negotiation processes and gaining agreement with others.
· Bilingualism is considered an asset.
OUR VALUES
- Our Purpose: Connecting the world to share food and care for one another
- Our Mission: Delivering success for our customers through industry-leading people, products and solutions
- Our Identity: Together we define our future of foodservice and supply chain
OUR COMMITMENT
Sysco is committed to Employment Equity.
Accommodations during the recruitment process are available upon request for candidates with disabilities.
At Sysco, we aspire to create a global culture that is decidedly diverse, equitable, and inclusive – one where we foster belonging as we care for one another and connect the world through food and trusted partnerships. We are Better Together.
Here’s a sample of the many benefits Sysco colleagues enjoy- Comprehensive Flexible Benefits including Health and Dental, Health Care Spending and Wellness Accounts
- Short-Term and Long-Term Disability
- Life Insurance
- Voluntary Optional Insurance
- Parental Leave Plan
- Company Pension Plan
- Group RRSP & TFSA
- Employee and Family Assistance
- Stock Purchase Plan
- Maple Virtual Care
- Unlimited on-line learning
- Sysco product discounts
- Preferred vendor discounts
- Colleague Resource Groups
(*benefits may vary based on location or bargaining unit)
ADDITIONAL INFORMATION
This Job Requisition was created with the help of AI. AI will not be used to make hiring decisions or who progresses in the Job Application process. If you have any questions, please reach out to our Talent and Acquisition Team.
This Job Requisition is for an existing vacancy.
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Sustainability
Sysco is continuing to lead by example. Colleagues around the world are working hard to deliver our sustainability commitments. “One Planet. One Table.” guides and unites our efforts for people, products, and the planet. We are building a future where we can continue to nourish communities while sustaining the planet for generations to come. Check out our progress in Sysco’s Sustainability Report and view a video with report highlights.
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Sysco's Inclusion
At Sysco, we aspire to create a global culture that is decidedly diverse, equitable, and inclusive – one where we foster belonging as we care for one another and connect the world through food and trusted partnerships. We are Better Together.
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Our Path Forward
Sysco is committed to the process of reconciliation through empowerment and sustainability of Indigenous communities across Canada. Our approach is through a multi-pronged and multi-year strategy focused on leadership actions, colleague relations, business development, and community relationships.
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