Credit & Collections Associate - Bilingual
Mississauga, Ontario
APPLY NOWCOMPANY OVERVIEW
Guest Supply Canada, a wholly owned subsidiary of Sysco and a division of Guest Worldwide, specializes in the distribution of products such as personal care amenities, a full range of textiles, paper products and hotel room accessories to the Travel and Leisure industry. Guest Worldwide is a leading global manufacturer and distributor to the Travel and Leisure industry, providing products to over 25,000 hotels in 109 countries. We manufacture textiles and personal care amenities and distribute nearly everything else you find in the hotel public guest areas in the hotel room. For more information, visit www.guestsupply.ca. We’re looking for talented, hard-working individuals to join our team. Come grow with us and let us show you why Sysco is at the heart of food and service.
ABOUT THE ROLE
This role will be responsible for the day-to-day credit and collection of accounts. The Associate will work internally and externally with various stakeholders to review account status and escalate collection issues to Supervisor or other decision makers when necessary. The Bilingual AR Credit & Collections Associate will process order holds, deductions, discounts, receipts, collections, reconciliations, credit checks, issue investigation and resolution for any discrepancies as required by customers. The Credit & Collections Associate will back up the Senior AR/Credit & Collection Associate and the AR/Credit & Collection Associate as needed with order holds.
Role Responsiblities:
- Responsible for making daily collections call based on weekly aged reports and overseeing aging with goal to maintain 75% current
- Release orders daily based on status of customer accounts. This also requires follow up phone calls and/or emails for orders that are on HOLD
- Provide information to customers, backup invoices and statements when required. Establish/maintain positive customer relationships, working closely with customers AP contacts (Managers, Controllers, Operations)
- Prepare preliminary deposit invoices for Internal Customers when requested. Prepare and send reconciliation package to External customers showing all deposits in the system, any deposits applied and the remaining balance.
- Scan cheques and process credit card deposits with the bank. Process payment portal download report and update MICR details.
- Other accounting/administrative/special assignment and other duties as assigned. Secondary back up to Sr. AR/ Credit & Collections Associate and AR Credit & Collections Associate for cheque scanning and credit card processing.
- Process and update bad debts.
- Is willing to work safely with minimal environmental impact and understands the importance of reporting all hazards, incidents, and environmental spills immediately to their Supervisor.
- Understands that they play an integral role in their own safety and that of their colleagues and is willing to speak out when hazards are present.
- Perform other duties as assigned.
OUR VALUES
- Our Purpose: Connecting the world to share food and care for one another
- Our Mission: Delivering success for our customers through industry-leading people, products and solutions
- Our Identity: Together we define our future of foodservice and supply chain
OUR COMMITMENT
Sysco is committed to Employment Equity.
Accommodations during the recruitment process are available upon request for candidates with disabilities.
At Sysco, we aspire to create a global culture that is decidedly diverse, equitable, and inclusive – one where we foster belonging as we care for one another and connect the world through food and trusted partnerships. We are Better Together.
Here’s a sample of the many benefits Sysco colleagues enjoy- Comprehensive Flexible Benefits including Health and Dental, Health Care Spending and Wellness Accounts
- Short-Term and Long-Term Disability
- Life Insurance
- Voluntary Optional Insurance
- Parental Leave Plan
- Company Pension Plan
- Group RRSP & TFSA
- Employee and Family Assistance
- Stock Purchase Plan
- Maple Virtual Care
- Unlimited on-line learning
- Sysco product discounts
- Preferred vendor discounts
- Colleague Resource Groups
(*benefits may vary based on location or bargaining unit)
ADDITIONAL INFORMATION
This Job Requisition was created with the help of AI. AI will not be used to make hiring decisions or who progresses in the Job Application process. If you have any questions, please reach out to our Talent and Acquisition Team.
This Job Requisition is for an existing vacancy.
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Sustainability
Sysco is continuing to lead by example. Colleagues around the world are working hard to deliver our sustainability commitments. “One Planet. One Table.” guides and unites our efforts for people, products, and the planet. We are building a future where we can continue to nourish communities while sustaining the planet for generations to come. Check out our progress in Sysco’s Sustainability Report and view a video with report highlights.
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Sysco's Inclusion
At Sysco, we aspire to create a global culture that is decidedly diverse, equitable, and inclusive – one where we foster belonging as we care for one another and connect the world through food and trusted partnerships. We are Better Together.
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Our Path Forward
Sysco is committed to the process of reconciliation through empowerment and sustainability of Indigenous communities across Canada. Our approach is through a multi-pronged and multi-year strategy focused on leadership actions, colleague relations, business development, and community relationships.
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