Customer Service Representative
Mississauga, Ontario
APPLY NOWCOMPANY OVERVIEW
Guest Supply Canada, a wholly owned subsidiary of Sysco and a division of Guest Worldwide, specializes in the distribution of products such as personal care amenities, a full range of textiles, paper products and hotel room accessories to the Travel and Leisure industry. Guest Worldwide is a leading global manufacturer and distributor to the Travel and Leisure industry, providing products to over 25,000 hotels in 109 countries. We manufacture textiles and personal care amenities and distribute nearly everything else you find in the hotel public guest areas in the hotel room. For more information, visit www.guestsupply.ca. We’re looking for talented, hard-working individuals to join our team. Come grow with us and let us show you why Sysco is at the heart of food and service.
ABOUT THE ROLE
The Customer Service Representative provides customer and Sales Consultants (SCs) support with the sales of hotel and operational supplies. As a front-line service provider to Sysco Guest Supply Canada’s customers, you contribute to our success by providing high quality service by processing customer’s orders on a scheduled basis and troubleshooting customers concerns with regards to their orders and deliveries. You will provide information to our customers regarding Sysco Guest Supply Canada’s products and services to ensure satisfaction.
Role Responsibilities:
- Answer incoming calls and emails from customers and SCs. Research and provide information such as estimated time of arrival (ETA), customer history data, order tracking, delivery issues, proof of delivery, etc.
- Provide customer with order history information (i.e., item #, quantity, etc.) and pricing.
- Process orders (including new, cancellation or additions to current order), invoices, credits/returns and respond to customers’ inquiries.
- Back Orders – If item is out of stock, check ETA. If not readily available, check availability of stock to determine if shipment can wait and offer substitutes where appropriate.
- Research and obtain ETA, proof of delivery, shipment tracking and information on returns and other requests as needed.
- Prepare and send customer order acknowledgments.
- Inform SC and customer of standard procedures, order status and/or resolution of problems, if applicable. Follow up, either verbally or in writing to ensure proper customer satisfaction.
- Review and resolve issues with customer orders such as delivery issues, shipment discrepancy and back orders.
- Review and process Adjustment Request Form or Return Material Authorization following approval.
- Review any exceptions to Company’s standard shipping policies with management.
- Regularly participation in Sysco Thrive, vendor and other company training programs.
- Regular communication with internal departments (Sales, Accounting, Warehouse).
- Is willing to work safely with minimal environmental impact and understands the importance of reporting all hazards, incidents, and environmental spills immediately to their supervisor.
- Understands that they play an integral role in their own safety and that of their colleagues and is willing to speak out when hazards are present.
- Perform other duties as assigned.
Qualifications/Skills/Job Requirements:
- 1-2 years’ Customer Service experience, including working knowledge of shipping procedures and practices; inventory control processes, procedures and practices; and inventoried product line specifications (dimensions, weight, etc.).
- Call Center experience and order management an asset
- High School diploma required
- Post-Secondary education is an asset
- Excellent communication (verbal and written) in English and French, interpersonal and professional interactive skills are necessary to perform at a high degree of proficiency.
- Ability to effectively present information and respond to questions from customers, management and inter-department staff. Capable of working with internal staff from other departments in a proactive and constructive manners
- Intermediate PC skills (Microsoft Office suite, outlook, etc.).
- Advanced keyboarding skills with the ability to talk and type simultaneously.
- Telephony/Customer Service system knowledge or previous operating experience preferred
OUR VALUES
- Our Purpose: Connecting the world to share food and care for one another
- Our Mission: Delivering success for our customers through industry-leading people, products and solutions
- Our Identity: Together we define our future of foodservice and supply chain
OUR COMMITMENT
Sysco is committed to Employment Equity.
Accommodations during the recruitment process are available upon request for candidates with disabilities.
At Sysco, we aspire to create a global culture that is decidedly diverse, equitable, and inclusive – one where we foster belonging as we care for one another and connect the world through food and trusted partnerships. We are Better Together.
Here’s a sample of the many benefits Sysco colleagues enjoy- Comprehensive Flexible Benefits including Health and Dental, Health Care Spending and Wellness Accounts
- Short-Term and Long-Term Disability
- Life Insurance
- Voluntary Optional Insurance
- Parental Leave Plan
- Company Pension Plan
- Group RRSP & TFSA
- Employee and Family Assistance
- Stock Purchase Plan
- Maple Virtual Care
- Unlimited on-line learning
- Sysco product discounts
- Preferred vendor discounts
- Colleague Resource Groups
(*benefits may vary based on location or bargaining unit)
ADDITIONAL INFORMATION
This Job Requisition was created with the help of AI. AI will not be used to make hiring decisions or who progresses in the Job Application process. If you have any questions, please reach out to our Talent and Acquisition Team.
This job requisition is for a high-volume role and is always accepting applicants.
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Sustainability
Sysco is continuing to lead by example. Colleagues around the world are working hard to deliver our sustainability commitments. “One Planet. One Table.” guides and unites our efforts for people, products, and the planet. We are building a future where we can continue to nourish communities while sustaining the planet for generations to come. Check out our progress in Sysco’s Sustainability Report and view a video with report highlights.
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Sysco's Inclusion
At Sysco, we aspire to create a global culture that is decidedly diverse, equitable, and inclusive – one where we foster belonging as we care for one another and connect the world through food and trusted partnerships. We are Better Together.
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Our Path Forward
Sysco is committed to the process of reconciliation through empowerment and sustainability of Indigenous communities across Canada. Our approach is through a multi-pronged and multi-year strategy focused on leadership actions, colleague relations, business development, and community relationships.
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