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ABOUT THE ROLE

Compensation:

$91,200-$141,200

Role:

The Director Operations, Canada is a senior-level Executive position at Sysco Canada. The objective of this role is to realize Sysco’s Recipe for High Quality Experience customer value proposition via the execution of strategic projects and continuous improvement across fulfillment operations. In pursuit of realizing Sysco’s Recipe for High Quality Experience, the purpose of this role will manifest as increased customer satisfaction, lower cost to serve, and market share accumulation.

Duties and Responsibilities:

• Support both the strategic design and execution of Supply Chain Transformation initiatives.
• Lead the development and sustained discipline of an Operational Excellence System (OES).
• Oversee multiple concurrent initiatives to improve current‑state operations in preparation for Supply Chain Transformation.
• Enable field execution by developing standardized implementation blueprints and step‑by‑step playbooks for large‑scale initiatives.
• Build and sustain followership for change initiatives and best practices across VPOs, Directors, CSC, GSC, and peers.
• Influence and collaborate effectively across all levels of the organization, including executive leadership, CSC, GSC, and front‑line associates.
• Maintain strong partnerships with GSC and ELT to optimize resource deployment and accelerate initiative delivery.
• Demonstrate servant leadership by coaching, developing, and empowering others.
• Apply strong process and systems thinking, supported by analytical skills and a computer science background, to enable software‑driven strategic initiatives.
• Translate strategy and insight into action, delivering measurable and sustainable business results.
• Hold teams accountable while building organizational capabilities and competencies.
• Ensure compliance with product food safety, quality, and legal requirements, including governance and continuous updates to the SHRINK playbook.
• Lead and support the rollout and ongoing development of technology solutions aligned to transformation objectives.
• Own the capacity constraints strategy by establishing governance guidelines and reporting mechanisms to minimize total budgetary impact.
• Lead and develop the ELS/Incentive refresh policies and strategy, ensuring enterprise‑wide consistency and coordination of required engineering updates.
• Provide leadership in the design, standardization, and implementation of ICA agreements and payment methods.
• Understands both the economic and cultural value that a safe organization with minimal environmental impact brings to an organization.
• Is willing to drive Environmental, Health and Safety performance by providing necessary resources and holding their team accountable to comply with EHS programs, policies, and requirements.
• Positively influence and shape a large and inclusive organizational culture to be one that is productive, vibrant, and a desirable place to work.
• Strategic thinking, excellent analytical skills and possess extensive knowledge in structured approaches to problem solving, i.e., continuous improvement.
• Analyze trends and conduct root cause analysis to support continuous improvement efforts or remedy identified defects impacting outcomes.
• The ability to analyze and independently solve a variety of demanding situations and problems, including the ability to navigate through complex organizational structure.
• Ability to use economic, financial, market and industry metrics to understand and improve business results; one is understanding of major business functions, industry trends, and Sysco’s position to contribute to effective business strategies and tactics.
• Demonstrates consistency in executing business objectives; actively driving performance, solving problems and barriers to execution, and delivers projects through to on-time completion.
• Develop and support high performing talent through hiring, scheduling, performance coaching, and career management practices. Includes an appropriate level of functional knowledge necessary to make informed decisions on talent development.
• Facilitate establishment of clear performance goals; Ensure that performance goals adapt to changing business demands; Identify and manage non-performers in a fair and timely way; Identify and reward top performance; links pay and performance through base, incentive, and recognition programs.
• Present oneself in a manner that demonstrates executive maturity, professionalism, trust, confidence, and integrity.
• Ability to facilitate and align department leaders around common goals and operating requirements across a multi-site regional geography.
• Communicates broadly and frequently the company's vision, direction, goals, performance against plan, changes, and expectations through participation in department meetings, one-on-one meetings, and informal conversations with associates.
• Ability to effectively lead change and transformational initiatives through sound change management practices that will ensure sustained adoption, including stakeholder engagement across multiple functions.
• Perform other duties as assigned.

Qualifications:

• 7-10 Years experience in Operational Management managing large teams, running operations in highly transactional business models.
• Preferred cross-functional experience in Finance, Six Sigma/Process-Continuous Improvement, and or Human Resources.
• Preferred qualifications include a degree in Computer Science or equivalent experience with AI‑focused training or certifications
• Preferred disciplines include Business Management, Industrial Engineering, Finance
• MBA, Chartered Accountant (CA) is ideal.
• Skilled process management: Six Sigma Green Belt and/or Black Belt certification acquired through multi-year project work under the guidance of qualified Master Black Belt.
• Skilled business case articulation from conception, final pro forma, and

• recommendation to Sysco’s ELT in Canada and GSC.

• Expert-level financial acumen, change management, as well as individual and team development capabilities.
• Intermediate proficiency in Microsoft Office including Excel, Word, PowerPoint, Outlook
• Valid driver’s license in good standing with access to a vehicle is required.

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