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ABOUT THE ROLE

Role:

This is an Operations position responsible for managing the activities colleagued with Delivery.  Responsibilities include but are not limited to, expense and revenue management, compliance with government regulations, management and direction to delivery staff and safety and security of the delivery department.

Salary:62,300.00 - 116,800.00 CAD

Role Responsibilities:

• Manages the daily work and safety of Delivery supervisors, routing personnel and other colleagues.
• Ensures that team is effectively managing day to day delivery activities, including but not limited to: Delivery Colleague adherence to all company policies, adherence to planned routes, and providing safe and efficient customer service.
• Ensures Delivery Colleague compliance with local, provincial and federal regulatory agencies (i.e. MOT, OHS, etc.) and ensures that electronic logs are kept current and accurate. 
• Manages labor hours, travel, fuel and consumable supplies within budget, maximizing time and cost efficiencies.  Prepares work schedules including extra work days and shifts as needed.
• Manages the proper selection, purchase and utilization of Company assets in support of the Delivery department.  Coordinates required repairs with proper departments as necessary.
• Monitors effectiveness of daily routing activities to ensure all established key performance indicators (KPI) and Sales/customer satisfaction goals are met.
• Suggests efficiency ideas, cost reduction measures and assists with the implementation of delivery changes.
• Monitors the utilization of delivery services by reviewing the coordination of backhaul functions and other routing/scheduling activities in an effort to increase the profitability of all delivery services.
• Communicates with Sales to collaboratively resolve any customer or delivery opportunities or issues. Visits customer locations and meets with customers to address issues and assess delivery difficulty.
• Ensures the use and updating of productivity and routing software systems.
• Maintains colleague relations through regular department or pre-shift meetings; maintains on-going interaction; keeps open communication channels with colleagues by answering questions and explaining policies and procedures; monitors colleague morale; and submits and respond to ideas to improve colleague engagement and enablement.
• Interprets trains and consistently enforces Company policies and procedures. 
• Coordinates efforts with Safety department to aid in training, conducting colleague observations, up-dating preferred work methods, conducting accident investigations to determine root causes, and routine safety inspections.  Makes recommendations for disciplinary action and/or behavior modification where required.
• Performs the duties of colleagues supervised and other related duties as needed (as qualified).
• Accountable for the accuracy of timecards, approvals and scheduling of direct reports
• If applicable, understand and interpret the CBA, participate in grievance, mediation, arbitration procedures at unionized facilities
• Complies with Sysco’s Food Safety Policy and procedures to ensure food safety, quality and legality requirements are met.
• Understands that their role is critical in creating a safe organization with minimal environmental impact and the value that brings to the organization.
• Is willing to drive Environmental, Health and Safety performance by acting as an example and holding their team accountable to complying with EHS programs, policies, and requirements.
• Enable, champion and embrace an inclusive culture
• Perform other duties as assigned.

Qualifications/Skills/Job Requirements:

• 1 to 3 years Supervisor level experience or equivalent leadership responsibilities.
• High school diploma or general education degree (GED); or equivalent combination of education and related experience.
• Two- or Four-year college degree in Business Management, Supply Chain Management or similar major preferred.
• Valid Class 1/AZ Commercial Driver License Meeting Company standards preferred. 
• HazMat and Doubles Certification preferred.
• Ability to read, analyze and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. 
• Ability to write reports, business correspondence, and procedure manuals. 
• Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.                              
• Ability to add, subtracts, multiply, and divides in all units of measure, using whole numbers, common fractions, and decimals.                                   
• Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
• Demonstrate knowledge of Spreadsheet software and Word Processing software, and ability to learn Sysco technology software and programs.  Must have excellent computer skills.
• Working knowledge of Federal Motor Carrier Safety Regulations.

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