FEED YOURGROWTH

ABOUT THE ROLE

• Oversight for Retail Store and Fin’s at Home (sales, margin and social media management)
• As a working supervisor, provide support and work along
• Motivate and develop a team of Retail Sales Associates including training support on all Sysco related systems, current, and future programs.
• Assigned metrics for retail sales and timeliness that must be met or exceeded.
• Manage retail sales and handle cash.
• Process payments using POS machines for debit and credit.
• Managing issues and complaints to quick and satisfactory resolution.
• Assist customers with questions related to seafood products.
• Opening and closing duties for retail store.
• Maintain a clean work environment to in compliance with Sysco standards.
• Work closely with the sales team and Operations to maintain inventory levels and provide seamless and coordinated service to customers.
• Management and accountability regarding processes and streamline workflow of the department.
• Ensure incoming calls/emails/customer communications are handled in a professional and timely manner.
• Follow up with customers directly as needed for support and extra customer care.
• Hours as early as 7am and as late as 7pm depending on needs of the business
• Responsible for compliance with all Policies and Standard Operating Procedures (SOPs) comprising Sysco’s Food Safety Program, specific for the assigned role.
• Assist Food Safety Program Manager in ensuring compliance to Sysco’s Food Safety Program that leads to compliance with third party certification and customer requirements.
• Understands that their role is critical in creating a safe organization with minimal environmental impact and the value that brings to the organization.
• Is willing to drive Environmental, Health and Safety performance by acting as an example and holding their team accountable to complying with EHS programs, policies, and requirements.
• Enable, champion and embrace an inclusive culture
• Develop and support high performing talent through hiring, scheduling, performance coaching, and career management practices
• Facilitate establishment of clear performance goals; Ensure that performance goals adapt to changing business demands; Identify and manage non-performers in a fair and timely
• Present oneself in a manner that demonstrates executive maturity, professionalism, trust, confidence, and integrity.
• Communicates broadly and frequently the company's vision, direction, goals, performance against plan, changes, and expectations through participation in department meetings, one-on-one meetings, and informal conversations with associates
• Perform other duties as assigned.

Qualifications/Skills/Job Requirements:

• A minimum of 2+ years’ experience in Retail Sales environment.
• Social Media platform management, preferred.
• Progressive leadership experience managing a team, with demonstrated ability to lead, coach and motivate others.
• High School diploma required.
• Completion of post-secondary education in Business Administration, Marketing, Sales, or related field preferred.
• Ability to work a flexible schedule, including evenings, weekends, and holidays as required
• Knowledge of cash sales and point-of-sale equipment.
• Exceptional communication dealing with retail customers.
• Proven effective communication skills with all levels of the organization.
• Strong computer skills with proficiency in Word, Excel, Outlook, Internet, Intranet.
• Must be detail-oriented, a fast learner, and be able to handle multiple tasks.
• Ability to deliver and receive feedback to ensure continuous improvement.

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