Account Manager, Healthcare & Senior Living-Gestionnaire de comptes, Soins de santé et résidences pour aînés
Mississauga, Ontario
APPLY NOWCOMPANY OVERVIEW
Sysco is the global leader in foodservice distribution. With over 71,000 colleagues and a fleet of over 13,000 vehicles, Sysco operates approximately 333 distribution facilities worldwide and serves more than 700,000 customer locations. We offer our colleagues the opportunity to grow personally and professionally, to contribute to the success of a dynamic organization, and to serve others in a manner that exceeds their expectations. We’re looking for talented, hard-working individuals to join our team. Come grow with us and let us show you why Sysco is at the heart of food and service.
ABOUT THE ROLE
Job Location: Boucherville, QC
Role Responsibilities:
- Manages assigned customers/concepts and handles last mile activities to ensure customer receives product timely and accurately.
- Monitors proprietary stock keeping units (SKUs) and promotional items ensuring adequate inventory and minimum movement requirements. Works with customers to clear slow moving or dead inventory
- Works with Merchandising department to communicate upcoming promotional inventory, new listings, increased/decreased inventory pulls and plans for slow moving/ dead inventory.
- Communicates with customers to advise of bid changes and pricing inaccuracies.
- Works in collaboration with the Transportation department to determine the best options for delivery windows, prospective night drop locations and communicating customer concerns.
- Identifies operational inefficiencies by balancing work week, limiting same day/off day deliveries, assessing back orders, reducing deliveries, and increasing order size.
- Liaises with Connect and communicates with customer regarding items such as prod credit, special orders, etc.
- Utilizes Customer Relationship Management (CRM) tool for account management which includes managing tasks, communicating across selling team, ensure customer data is accurate.
- Skillfully navigates challenging conversations with internal and external stakeholders. Responsible for appropriate escalation as needed.
- Utilizes CRM tool (Sysco 360) as communication and measurement tool.
- Complies with Sysco’s Food Safety Policy and procedures to ensure food safety, quality and legality requirements are met.
- Is willing to work safely with minimal environmental impact and understands the importance of reporting all hazards, incidents, and environmental spills immediately to their supervisor.
- Understands that they play an integral role in their own safety and that of their colleagues and is willing to speak out when hazards are present.
- Perform other duties as assigned.
Qualifications/Skills/Job Requirements
- Minimum 1 year of experience in related industry/field, food service experience is an asset.
- Post-secondary education in business, hotel/restaurant or marketing/sales preferred, combination of experience and education considered.
- Experience in healthcare industry an asset
- Ability to build customer loyalty by developing productive customer relationships.
- A client service and sales focus; confidentiality, integrity, and respect in all interactions.
- Must possess excellent computer skills and have intermediate proficiency in Microsoft Office including Word, Excel, PowerPoint and Outlook.
- Excellent communication skills using negotiation processes and gaining agreement with others.
- Bilingualism is required in French and English
Responsabilités du poste :
- Gère les clients et les concepts assignés et les activités du dernier kilomètre pour s’assurer que les clients reçoivent les produits en temps opportun et avec exactitude.
- Surveille les SKU exclusifs et les articles promotionnels en s’assurant que les stocks sont adéquats et que les exigences en matière de quantité minimale de commande sont respectées. Collabore avec les clients pour écouler les stocks qui se vendent peu ou pas.
- Collabore avec le service de mise en marché pour communiquer les stocks promotionnels à venir, les nouvelles mises en liste, les ajustements de stocks (augmentations/diminutions) et les plans pour les stocks qui se vendent peu ou pas.
- Communique avec les clients pour les informer des changements apportés aux soumissions et des inexactitudes sur les prix.
- Travaille en collaboration avec le service du transport pour déterminer les meilleures options pour les périodes de livraison, pour communiquer les préoccupations des clients et les emplacements potentiels pour les livraisons de nuit.
- Identifie les inefficacités opérationnelles en équilibrant la semaine de travail, en limitant les livraisons le jour même ou les jours non prévus de livraison, en évaluant les commandes en souffrance, en réduisant les livraisons et en augmentant la taille des commandes.
- Assure la liaison avec l’équipe Connect et communique avec le client pour tout ce qui touche aux articles, comme les crédits sur les produits, les commandes spéciales, etc.
- Utilise l’outil de gestion des relations avec la clientèle (CRM) pour la gestion des comptes, qui comprend notamment la gestion des tâches, la communication au sein de l’équipe des ventes et la vérification de l’exactitude des données sur les clients.
- Parcourt habilement les conversations difficiles avec les intervenants internes et externes. Assume la responsabilité des recours hiérarchiques appropriés, au besoin.
- Utilise l’outil de gestion des relations avec la clientèle (Sysco 360) comme outil de communication et d’évaluation.
- Se conforme aux procédures et à la politique de Sysco en matière de sécurité alimentaire pour assurer le respect des exigences en matière de qualité, de légalité et de salubrité des aliments.
- Travaille de façon sécuritaire avec un impact minimal sur l’environnement et comprend l’importance de signaler immédiatement à son superviseur tous les dangers, incidents et déversements nocifs pour l’environnement.
- Comprend l'importance de sa propre sécurité, de celle de ses collègues, et de signaler les dangers présents.
- Effectue les autres tâches assignées, le cas échéant.
Qualifications/Compétences/Exigences du poste
- Minimum de 1 an d'expérience dans un secteur ou un domaine connexe; expérience dans le domaine des services alimentaires, un atout.
- Diplôme postsecondaire en affaires, en hôtellerie, en marketing ou en ventes, de préférence; combinaison d’expérience et de formation considérée.
- Expérience en soins de santé dans le domaine de l’alimentation, des soins de courte ou de longue durée, un atout.
- Capacité à fidéliser la clientèle en établissant des relations productives avec elle.
- Accent mis sur le service à la clientèle et les ventes; confidentialité, intégrité et respect dans toutes les interactions.
- Excellentes compétences informatiques et maîtrise intermédiaire de Microsoft Office, notamment Word, Excel, PowerPoint et Outlook.
- Excellentes aptitudes en communication, notamment à utiliser les processus de négociation et à obtenir l’accord des autres.
- Bilingue en anglais et en français requis
OUR VALUES
- Our Purpose: Connecting the world to share food and care for one another
- Our Mission: Delivering success for our customers through industry-leading people, products and solutions
- Our Identity: Together we define our future of foodservice and supply chain
OUR COMMITMENT
Sysco is committed to Employment Equity.
Accommodations during the recruitment process are available upon request for candidates with disabilities.
At Sysco, we aspire to create a global culture that is decidedly diverse, equitable, and inclusive – one where we foster belonging as we care for one another and connect the world through food and trusted partnerships. We are Better Together.
Here’s a sample of the many benefits Sysco colleagues enjoy- Comprehensive Flexible Benefits including Health and Dental, Health Care Spending and Wellness Accounts
- Short-Term and Long-Term Disability
- Life Insurance
- Voluntary Optional Insurance
- Parental Leave Plan
- Company Pension Plan
- Group RRSP & TFSA
- Employee and Family Assistance
- Stock Purchase Plan
- Maple Virtual Care
- Unlimited on-line learning
- Sysco product discounts
- Preferred vendor discounts
- Colleague Resource Groups
(*benefits may vary based on location or bargaining unit)
ADDITIONAL INFORMATION
This Job Requisition was created with the help of AI. AI will not be used to make hiring decisions or who progresses in the Job Application process. If you have any questions, please reach out to our Talent and Acquisition Team.
This Job Requisition is for an existing vacancy.
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Sustainability
Sysco is continuing to lead by example. Colleagues around the world are working hard to deliver our sustainability commitments. “One Planet. One Table.” guides and unites our efforts for people, products, and the planet. We are building a future where we can continue to nourish communities while sustaining the planet for generations to come. Check out our progress in Sysco’s Sustainability Report and view a video with report highlights.
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Sysco's Inclusion
At Sysco, we aspire to create a global culture that is decidedly diverse, equitable, and inclusive – one where we foster belonging as we care for one another and connect the world through food and trusted partnerships. We are Better Together.
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Our Path Forward
Sysco is committed to the process of reconciliation through empowerment and sustainability of Indigenous communities across Canada. Our approach is through a multi-pronged and multi-year strategy focused on leadership actions, colleague relations, business development, and community relationships.
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