Bilingual Customer Service Representative
Mississauga, Ontario
APPLY NOWCOMPANY OVERVIEW
Sysco is the global leader in foodservice distribution. With over 71,000 colleagues and a fleet of over 13,000 vehicles, Sysco operates approximately 333 distribution facilities worldwide and serves more than 700,000 customer locations. We offer our colleagues the opportunity to grow personally and professionally, to contribute to the success of a dynamic organization, and to serve others in a manner that exceeds their expectations. We’re looking for talented, hard-working individuals to join our team. Come grow with us and let us show you why Sysco is at the heart of food and service.
ABOUT THE ROLE
About the Job
Summary:
We are seeking abilingual (English and French) Customer Service Representativeto support clients and the sales team in marketing hotel and operational supplies. As a first-line service provider for Sysco Guest Supply Canada clients, you will contribute to our success by delivering high-quality service, processing customer orders according to a set schedule, and resolving their concerns regarding orders and deliveries. You will also provide information on Sysco Guest Supply Canada's products and services to ensure their satisfaction.
- Answer incoming calls and emails from the sales team. Research and provide information such as estimated time of delivery (ETA), customer history, order tracking, delivery issues, proof of delivery, etc.
- Provide the customer with order history (item number, quantity, etc.) and prices.
- Process orders (new, cancellations or additions), invoices, credits/returns and respond to customer requests.
- Enter and update dropshipping orders from suppliers, including manufacturer ID, cost of goods, color specifications, sizes, etc.
- Out-of-stock items: check the delivery time. If the item is not available quickly, check availability in other distribution centers or offer a replacement item.
- Search for and obtain delivery time, proof of delivery, shipment tracking, and information on returns or other requests.
- Prepare and send order acknowledgments.
- Inform the sales team and the client of standard procedures, order status, and/or problem resolution, as needed. Follow up verbally or in writing to ensure customer satisfaction.
- Keep the customer service manager informed of any important situation, difficulty or problem related to customers.
- Review and resolve customer order issues, such as delivery problems, shipping discrepancies, and stockouts. Process adjustment or return authorization requests after approval. Review any exceptions to standard shipping policies with management.
Qualifications / Skills / Requirements:
- Must be bilingual - English and French.
- High school diploma or equivalent required; college diploma preferred.
- Minimum 2 years of customer service experience, including knowledge of shipping procedures, inventory control practices and product specifications (dimensions, weight, etc.).
- Experience in call centers and order management is an asset.
- Excellent communication skills (oral and written), interpersonal skills, and professionalism. Ability to present information effectively and answer questions from suppliers, clients, managers, and colleagues. Ability to work proactively and constructively with internal teams.
OUR VALUES
- Our Purpose: Connecting the world to share food and care for one another
- Our Mission: Delivering success for our customers through industry-leading people, products and solutions
- Our Identity: Together we define our future of foodservice and supply chain
OUR COMMITMENT
Sysco is committed to Employment Equity.
Accommodations during the recruitment process are available upon request for candidates with disabilities.
At Sysco, we aspire to create a global culture that is decidedly diverse, equitable, and inclusive – one where we foster belonging as we care for one another and connect the world through food and trusted partnerships. We are Better Together.
Here’s a sample of the many benefits Sysco colleagues enjoy- Comprehensive Flexible Benefits including Health and Dental, Health Care Spending and Wellness Accounts
- Short-Term and Long-Term Disability
- Life Insurance
- Voluntary Optional Insurance
- Parental Leave Plan
- Company Pension Plan
- Group RRSP & TFSA
- Employee and Family Assistance
- Stock Purchase Plan
- Maple Virtual Care
- Unlimited on-line learning
- Sysco product discounts
- Preferred vendor discounts
- Colleague Resource Groups
(*benefits may vary based on location or bargaining unit)
ADDITIONAL INFORMATION
This Job Requisition was created with the help of AI. AI will not be used to make hiring decisions or who progresses in the Job Application process. If you have any questions, please reach out to our Talent and Acquisition Team.
This job requisition is for a high-volume role and is always accepting applicants.
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Sustainability
Sysco is continuing to lead by example. Colleagues around the world are working hard to deliver our sustainability commitments. “One Planet. One Table.” guides and unites our efforts for people, products, and the planet. We are building a future where we can continue to nourish communities while sustaining the planet for generations to come. Check out our progress in Sysco’s Sustainability Report and view a video with report highlights.
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Sysco's Inclusion
At Sysco, we aspire to create a global culture that is decidedly diverse, equitable, and inclusive – one where we foster belonging as we care for one another and connect the world through food and trusted partnerships. We are Better Together.
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Our Path Forward
Sysco is committed to the process of reconciliation through empowerment and sustainability of Indigenous communities across Canada. Our approach is through a multi-pronged and multi-year strategy focused on leadership actions, colleague relations, business development, and community relationships.
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