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ABOUT THE ROLE

Role Responsibilities:

• Ensure customer credits are coded correctly.
• Verify and ensure that all returned product is scanned and returned to stock daily.
• Communicate with various departments (Transportation, Warehouse, Credit, Inventory/QA) to ensure proper procedures and policies are being adhered to.
• Ensure all route bags are sorted daily and all the driver’s paperwork is verified for accuracy and completeness.
• Inspect all items upon return to insure the items are compliant following our corporate driven food safety guidelines and credit returns policies.
• Is willing to work safely with minimal environmental impact and understands the importance of reporting all hazards, incidents, and environmental spills immediately to their Supervisor.
• Understands that they play an integral role in their own safety and that of their colleagues and is willing to speak out when hazards are present.
• Responsible for compliance with all Policies and Standard Operating Procedures (SOPs) comprising Sysco’s Food Safety Program, specific for the assigned role.
• Assist Food Safety Program Manager in ensuring compliance to Sysco’s Food Safety Program that leads to compliance with third party certification and customer requirements.
• Perform other duties as assigned.

Financial Impact: Outline any responsibility for financial decisions, developing and controlling a profit plan, as well as direct control of money/funds.

• No responsibility for financial decisions, budgets and planning.

Creative Thinking: Describe the level of innovation and/or creativity skills required, ability to modify/improve processes and procedures or to develop new ideas, methodologies, techniques, policies and practices.

• Limited creativity required. May make suggestions for changes to processes to Manager.

Problem Solving: Describe the level of analytical thinking, resourcefulness and/or problem solving while considering the complexity of the problem and the nature of the solution.

• Limited problem solving required. May need to resolve incorrectly processed returns.

Process Management: The scope of responsibility and planning, organizing and/or project management necessary for the position.

• None required. Leadership: responsibilities to manage, supervise, guide, lead or mentor other associates, the number of direct reports and their level is relevant (are the direct reports managers).

• No direct reports. Customer Service: level of responsibility for customer service looking at the nature of service/interaction provided to the “customer” (e.g. internal, external, vendor…), the diversity and complexity communication.

• High level of customer service: As part of the customer returns process, major impact on the clean and timely processing of customer credits.

Autonomy: Level of autonomy when it comes to performing work duties and achieving work objectives, the degree, nature and impact of decision-making.

• Work is largely dictated by the key job descriptions and the requirements of the Inventory Control Manager.

Contacts: Describe who would be considered internal and/or external contacts/customers.

• Internal customers include the Inventory Control Manager; any concerns from customers or other departments should be directed through them.

Physical Requirements & Working Conditions: Describe the intensity, frequency, and duration of the physical effort required. Exposure to undesirable working conditions including noise, temperature, lighting, equipment or amount of travel (in percentage).

• Needs to be able to stand for extended periods of time

• Frequent lifting is required (up to 50lbs)

• May be required to operate material handling equipment such as pallet jacks and forklifts • Exposure to varying temperatures due to handling products in different storage environments as well as working near opening and closing of doors.

Experience: Minimum level as well as preferred level of experience. Consider the level exposure to relevant work gained through practical and on-the-job training.

• 1-year experience in a warehouse environment preferred.

Education: Minimum level as well as preferred level of education, certification or designation. Consider the knowledge of business, industry, management principles and technical disciplines gained through formal training.

• High school diploma required

• College Diploma an asset

Knowledge & Skill: List any other qualifications, including technical requirements of the role.

• Material handling equipment experience is an asset

• Basic proficiency with MS Excel, Word and Outlook

Sysco is committed to Employment and Equity. Accommodations are available upon request for those with disabilities.

Internal candidates apply via the Career Centre on your HR Portal / ADP Workforce Now.

External candidates submit cover letter & resume via www.sysco.ca/careers

Sysco’s Values: Integrity | Excellence | Teamwork | Inclusiveness | Responsibility

Sysco’s Vision is to be our customers’ most valued and trusted business partner.

We offer our associates the opportunity to grow personally and professionally, to contribute to the success of a dynamic organization, and to serve others in a manner that exceeds expectations.

Sysco is committed to Employment Equity. Accommodations during the recruitment process are available upon request for candidates with disabilities.

Here’s a sample of the many benefits Sysco associates enjoy:

Comprehensive Flexible Benefits including Health and Dental, Health Care Spending and Wellness Accounts • Short-Term and Long-Term Disability • Life Insurance • Company Pension Plan • Group RRSP • Employee and Family Assistance • Stock Purchase Plan • Unlimited on-line learning through Sysco Interactive University • Sysco product discounts • Preferred vendor discounts • Free on-site parking • Employee appreciation events • (*benefits may vary based on location or bargaining unit)

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